Warranty Policy

WinandOffice Shop is committed to providing our customers with high-quality products and services. Our warranty policy covers defects in material or workmanship under normal use during the warranty period. Below are the details of our warranty services:

Warranty Period

  • Standard Warranty: All hardware products sold at WinandOffice Shop come with a one-year warranty from the date of purchase.
  • Extended Warranty: Customers may have the option to purchase an extended warranty at the time of sale for additional coverage. The terms and length of extended warranties can vary depending on the product.

What the Warranty Covers

  • Hardware Products: This warranty covers any defects in material or workmanship under normal use during the warranty period. During this period, WinandOffice Shop will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
  • Software Products: While software is not covered under hardware warranties, we provide technical support and assistance for installation and troubleshooting issues.

What the Warranty Does Not Cover

  • Problems that result from external causes such as accident, abuse, or misuse.
  • Use of the product in a manner inconsistent with the product instructions.
  • Products with serial number or warranty seal that have been altered, tampered with, or removed.

How to Claim Warranty

  • Contact Us: To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. You can contact our customer service at:
  • Sending the Product: If it is confirmed that your product requires repair or replacement, you will be instructed on how to send the product back to us. Customers are responsible for shipping costs to send the product to our service center.

Repairs and Replacements

  • If your product is eligible for repair, we will repair the product at no charge, using new or refurbished replacement parts. If your product is eligible for replacement, we will replace the product with a new or refurbished product.

Contact Information

For any questions or clarifications regarding our warranty policy, please contact us: