Thank you for shopping at WinandOffice Shop. If you are not entirely satisfied with your purchase, we’re here to help.


  • Eligibility Window: You have 30 days from the date you received your item to request a return.
  • Condition of Item: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Non-returnable Items: Certain types of items cannot be returned, such as digital products (including software downloads and activation keys), gift cards, and some health and personal care items.


  • Refund Process: Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
  • Refund Time Frame: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


  • Exchange for Faulty Items: If you receive a defective or damaged product, you can request an exchange for the same item.
  • How to Initiate an Exchange: Contact our customer service to start the exchange process.


  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping Method: Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • Returning Gifts: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Contact Us

If you have any questions on how to return your item to us, contact us at: